At Insect Designs we aim to make your shopping experience an enjoyable one. Orders are packed with the utmost care and shipped as soon as possible, usually within 24 hours.

Is it safe to shop using my credit card?
All transactions with Insect Designs are handled by CCNOW, a company you can trust. Servers are secure and hacker free and your privacy is respected. Payment is not finalized until your order has been shipped.

What if I don't have a credit card?
You are still able to shop even if you don't have a credit card. Simply contact Insect Designs using the 'contact me' button on the left hand side and we will tell you how you can pay using telegraphic transfer, money order or Western Union. You can now also pay using Paypal directly from your shopping cart.

How much will I pay for shipping?
Shipping is set at $6 for all Australian orders and $11 for the rest of the world. Orders over $150 automatically receive free shipping.

How long do orders take to reach me?
Orders are usually shipped within 24 hours using standard airmail. As a guide, mail from Australia to the U.S.A. usually takes between one and two weeks, all things going well. However, mail may take longer at busy times of the year such as Christmas, or delays n customs and quarantine. You will be emailed when your order has been shipped.

What if my order goes missing or is damaged during transit?
If your package does not arrive after two months, it will be deemed lost and Insect Designs will reship your order at no cost to you. If your order is damaged during transit, the item/s will be replaced or you will receive a full refund for the damaged items (excludes antenna damage due to postal shock).

What if I don't like what I ordered?
If you do not like what you ordered you will receive a full refund (excluding all postage costs) upon the return of the goods to Insect Designs in the same condition as they were received.

Can I cancel my order if I change my mind?
Provided that the order has not been shipped, you may cancel your order. Simply contact Insect Designs using the 'contact me' button and your order will be cancelled.

What about my privacy?
Insect Designs values your privacy. No details of any customers will be passed on to anybody else at any stage. Insect Designs does not keep any of your credit card details on file. You will receive an occasional newsletter after you have purchased from Insect Designs. Should you not wish to receive it please email Insect Designs and your email address will be deleted from the mailing list.

Liability
By purchasing from Insect Designs, the purchaser agrees that Insect Designs will not be held liable for any damage or injury caused directly or indirectly from any of its products or packaging materials.